customer testimonials

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From: Chris Griffith

Sent: Wednesday, July 20, 2011 2:19PM

To : Jonathan Hinderer

Subject : BMW 135i

Hey Jonathan,

Just wanted to again say thank you for the work you guys did on my 135 (suspension and exhaust.) I finally got my wheels on and other CF parts installed and managed to get out and take a few photos of the car. I thought I would shoot you guys a couple so you could see how it turned out.

Thanks again!

Chris Griffith

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From: Jeff Beam
> > Sent: Saturday, April 30, 2011 2:24 PM
> > To: Jonathan Hinderer
> > Cc: Justin Hinderer
> > Subject: Lotus Driving Impressions
> >
> > Hi Jonathan,
> >
> > I just arrived home from the Toy Barn. In a word: WOW!!! This car has morphed into something completely different -- everything I had hoped for and more. Loads of torque from 4 grand on up. Nirvana. The exhaust is awesome too. I had to stop at the rest area on 70 and take the top off because I couldn't get enough of the sound. Thanks to you and the guys for transforming my car and for working so quickly. I couldn't be happier!
> >
> > Jeff

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From: Rachel Wright
Sent: Wednesday, March 23, 2011 12:12 PM
To: Justin Hinderer
Subject: Re: X3

Hi Justin!

First off, I just want to say a big THANK YOU for my BMW. Jim arrived exactly when he said he would, and had my gorgeous car unloaded so fast! He was great!

It is such an awesome car, better than I could ever have imagined! It looks unbelievable, your detail team did such a great job making it look like a brand new car! It drives absolutely beautifully - so much fun to take out on the highway!! After months of searching, I have my perfect car! :)

I was a little hesitant to buy a used car without seeing it first, but you and your team were so great to work with! Everyone was so friendly and helpful and answered all of my questions so promptly, it made my experience so much less stressful. You and your staff were just great! I searched for months for my BMW and I talked with a lot of the "typical" pushy car salesmen, and your customer service and level of professionalism is by far the BEST - nothing typical about it - you run a fantastic operation! I will definitely recommend you to anyone I know looking to find a great car!

One thing is, I did not receive the manual booklet, do you happen to have it there or did it not come with one? I can get the info online if not. Also, I have the delivery confirmation form here that I have signed. Would you like me to fax it or mail it back to you? Let me know and I will get it right out!

Thank you again for everything, it was a pleasure to do business with you and I am so happy with my new car!

Best regards,

Rachel

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Toy Barn Staff:

Thank you to Justin,Mike,Greg,Adrian and all for what has been the best customer experience of my life!!!

I recently met you all and found an amazing deal at the Toy Barn, trumping every other dealer in town in every coneivable way. I work

in customer service mysely and was blown away at the level of knowledge and care employed at 5100 Post Rd. My trade-in was appreciated and

then some and your expertisepointed me in the right direction of the exact car I was looking for - Mike even spent 2+ hours on a Friday night

teaching me how to drive it!

Since my purchase, I have had all of my expectations overachieved and I absolutely love my new car! I can count on using the Toy Barn for my

next automobile purchase and you can count on referrals from me in 2011.

With much respect,

Mark Finney

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From: "Yeliseyenko, Vadim I" Date: Oct 16, 2010 11:38 AM
Subject: Please pass this one to Jonathon, this is a praise for the BMW 750 purchase
To:

Hi Greg,

Please pass this on to Jonathan. I came in to look at the BMW 750Li that you had listed on your website. My intention was just to check it out and to see how nice it is. I was basically scoping out a potential future purchase. I have a very new, very reliable Infiniti G37x and I really did not need a new car.

However, due to the excellent experience I had this past Saturday with Erick, I really enjoyed the vehicle and the service of the sales representatives and the managers at Toy Barn. I came right back on Monday to purchase the BMW 750Li and dealt with Greg. I got a really great deal on the car and got a discount on the warranty. I do not believe in haggling, and the price, indeed, was a no-haggle price. The vehicle was competitively appraised, clean, low-mileage, and well maintained by the previous owner.

This past week, I have had numerous face-to-face interactions with the owner, Jonathan, and the two managers, Erick and Greg. Certain things were still owed to me for the vehicle, like the mats, key, etc.; and the staff at Toy Barn is keeping their promises and has a service far beyond my expectations. I give praise when I believe it is due. I have purchased Audi’s, Mercedes’s, and Infiniti’s before at the actual respective dealerships, but the service and loyalty to clients at Toy Barn surpassed them by far.

I am confident that I will continue to receive preferential treatment, and I will definitely be coming back ONLY to Toy Barn from now on for my future vehicle needs.

Vadim Yeliseyenko

10/16/2010

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10/16/2010

To: jonathan.hinderer@gmail.com
Date: Tue, 22 Jun 2010 16:02:20 -0400

Dear Jonathan:

This is to acknowledge and thank you for the very excellent services that we received from you and your team at the Toy Barn when our car unexpectedly broke down on the interstate. The misfortunes and disadvantaged position of customers when their cars are being repaired are well known and reported. The service provided was even more remarkable because we were out of state travelers who were mistakenly towed to the Toy Barn. However, once there, we decided to "take a chance" because the initial reception was professional, friendly, and caring. The mechanic was superb and refused to settle for damaged parts and, in fact, refused two engines that were not up to his standards. We also received a loaner until our car was ready. It is therefore our pleasure to highly recommend, without reservation, the services of the Toy Barn

Sincerely,

Al and Ann Obayuwana
Virginia

From: Gary Plemons
Sent: Tuesday, September 07, 2010 10:31 AM
To: Jonathan Hinderer
Subject: Gary Plemons

Jonathan:

It was good to meet you on Saturday and see your operation. I appreciate your organization and efficiency with all of the paperwork so that we could start the long trip back home in the minimum amount of time. The car performed great and we arrived in OKC at 2:30 AM on Sunday. Your representation of the car was accurate and honest, and for that again I thank you! Best wishes with your business venture and I trust your unique concept will be very profitable for you and your brother.

Thanks again!

Gary Plemons

Pillar Contracting, Inc.

Sep 7th, 2010

Mr. Justin Hinderer

Dear Justin,

I wanted to thank you for a very smooth transaction, and I am very much enjoying my first Bentley. First off, the car I picked up was exactly as described on your website and on

Ebay. I had zero suprises, thank you. The car is in amazing condition-just like you said it was.

Secondly, the transaction and transfer paperwork all went very smoothly and faster than I expected. I had the car successfully registered in my name in Florida less than

2 weeks after I picked it up, very nice job by the people who process your deals. Again, everything from the work you did with the bank to get me a great rate, to the

paperwork was all done exactly as you said it would be., no suprises.

Finally, I wanted to let you know that Greg Mcdevitt came through for me every time i had a question. he was on top of everything, found me extra keys, books, and had the car

ready to go when i was ready topick it up. I found him tvery knowledgeable and a very easy guy to deal with.

Justin, I am very happy I got my Bentely at the Toy Barn. And I will make sure my Columbus friends know what a great experience I had

Again, many thanks,

Rod Dillehay

September 7th, 2010

To: Whom It May Concern

From: Matt Rolison

To whom it may concern:

The purpose of this letter is to offer my sincere recommendation of Justin Hinderer and The Toy Barn in Dublin Ohio. I have bought 3 cars from out of state dealers in the

past, but I have never had a better experience. The negotiation process was fair, the follow up was great, and the car arrived better than described. As a sales manager for

our television stations, i am familiar with the sales process and noteasily impressed, I was very impressed with Justin and the Toy Barn. Please feel free to contact me

directly to discuss my experience in detail. Please accept this as a strong recommendation.

Sincerely,

Matt C. Rolison

July 5th, 2010

Adrian,

The vehicle arrived in good order this evening. Everything is as advertised and in very good condition. I appreciate the full tank of gas too.

You driver was very courteous and helpful. Please pass this on the the transport service.

Gregory M. Stone